SOLVED: App Kicked Me Out

[DonaldDuck]

This evening when getting on the app to look up some pins I was logged out and prompted with a window saying “Limited Access” and a button to “Get Premium” (picture attached). The website seems to work fine and recognizes my premium subscription.

[TheTwins]

You should just be able to close that box and login. You probably reached the time-point when the cookie/token expired and needs you to login again. 

[aleblanc]

I'm getting the same message as well.

[DonaldDuck]

3 hours ago, TheTwins said:

You should just be able to close that box and login. You probably reached the time-point when the cookie/token expired and needs you to login again. 

I tried this and nothing happens the first time I hit login but the second time I get an error “email and/or password missing”

[DonaldDuck]

Just now, DonaldDuck said:

I tried this and nothing happens the first time I hit login but the second time I get an error “email and/or password missing”

Well just cleared the prefilled boxes and retyped everything in and it worked lol

[beccarz]

On 10/16/2025 at 5:21 PM, TheTwins said:

You should just be able to close that box and login. You probably reached the time-point when the cookie/token expired and needs you to login again. 

I am also having this issue. I have a current subscription. I deleted and redownloaded, typed in my email and password, nothing is working. 

[TheTwins]

17 hours ago, beccarz said:

I am also having this issue. I have a current subscription. I deleted and redownloaded, typed in my email and password, nothing is working. 

 

It generally means that your device is remembering the email or password associated with another app. Try shutting down your device and restarting, then login to the app. That will usually clear the memory issue on the device.

[WaltFan1928]

Thanks