SOLVED: App Kicked Me Out

[DonaldDuck]

This evening when getting on the app to look up some pins I was logged out and prompted with a window saying “Limited Access” and a button to “Get Premium” (picture attached). The website seems to work fine and recognizes my premium subscription.

[TheTwins]

You should just be able to close that box and login. You probably reached the time-point when the cookie/token expired and needs you to login again. 

[aleblanc]

I'm getting the same message as well.

[DonaldDuck]

3 hours ago, TheTwins said:

You should just be able to close that box and login. You probably reached the time-point when the cookie/token expired and needs you to login again. 

I tried this and nothing happens the first time I hit login but the second time I get an error “email and/or password missing”

[DonaldDuck]

Just now, DonaldDuck said:

I tried this and nothing happens the first time I hit login but the second time I get an error “email and/or password missing”

Well just cleared the prefilled boxes and retyped everything in and it worked lol

[beccarz]

On 10/16/2025 at 5:21 PM, TheTwins said:

You should just be able to close that box and login. You probably reached the time-point when the cookie/token expired and needs you to login again. 

I am also having this issue. I have a current subscription. I deleted and redownloaded, typed in my email and password, nothing is working. 

[TheTwins]

17 hours ago, beccarz said:

I am also having this issue. I have a current subscription. I deleted and redownloaded, typed in my email and password, nothing is working. 

 

It generally means that your device is remembering the email or password associated with another app. Try shutting down your device and restarting, then login to the app. That will usually clear the memory issue on the device.

[WaltFan1928]

Thanks

[gottagojt]

I have not been able to log into my mobile app for a month now. I have tried shutting down my phone. The error message I get is invalid_grant. I can get into my account on my laptop BUT NOT on my cell phone. I want to be able to use the photo search that is the whole reason I paid for the yearly subscription. I wish there was a phone number or something so someone can help me. I sent a message a month ago but am still waiting to hear back with help. PLEASE PLEASE help me. Thanks

[PincessJazmin]

@gottagojt Have you tried deleting the app and re-downloading it from the website? Or re-typing in your email and PW after clicking to remove the invalid message? I know some people have reported similar issues and it's usually due to device saving info but if you clear any saved info and type it out again, may fix it. It took 2 or 3 tries when that happened to me a few weeks ago but it did let me log in. 

Tagging @TheTwins for help if that doesn't work. 

[gottagojt]

Thanks Pincessjazmin

I deleted the app and re downloaded it now it works. 

[PincessJazmin]

37 minutes ago, gottagojt said:

Thanks Pincessjazmin

I deleted the app and re downloaded it now it works. 

Awesome! So glad that worked! Not sure if related but just in case wanted to mention it. Anytime my phone does an update, I notice that my logins for several apps get wonky and so I've learned that deleting and re-downloading the app usually fixes it. 

[mollyanne]

On 10/18/2025 at 8:55 PM, beccarz said:

I am also having this issue. I have a current subscription. I deleted and redownloaded, typed in my email and password, nothing is working. 

@beccarz Hey Becca! Were you able to get it working? This happens when there is an update on your phone. We have the app team looking into it. I wanted to check in with you to make sure you got it resolved!
Molly